TruMore – Cancellation, Returns & Refunds Policy
Cancellation Policy
TruMore believes in providing seamless customer support through a flexible Cancellation Policy. Cancellations are valid only if the shipment has not yet been dispatched from our website, trumore.in (“Website”). Dispatched orders cannot be cancelled. TruMore reserves the right to cancel suspicious or fraudulent transactions that violate our terms without prior notice.
Cancellation Before Shipment
If your order has not been shipped, you can initiate a cancellation by contacting support at support@trumore.in or +91- 9916303090 (Monday to Sunday, 10 AM to 7 PM).
Once processed, your refund will be issued within 2–5 business days. Dispatched orders cannot be cancelled.
Refund Process & Timelines for Cancellations
• Standard Refunds: Approved cancellations are processed within 2–5 business days. Payments made via credit/debit cards or net banking return to the original source within 2–5 business days of processing, though it may take an extra 2–3 days to reflect in your account.
• Store Credit Option: You can also opt for TruMore discount coupons for future purchases.
• Vouchers & Loyalty Points: Used discount vouchers and loyalty points (TruMore Cash) are single-use and non-refundable upon order cancellation.
Returns, Replacements, and Refunds
Initiating a Return
You can request a return or exchange within 5 days of delivery, including for defective items or partial order returns. Full refunds are valid if opened packages are returned within this 5-day window.
1. Submit Request: Contact support@trumore.in within 5 days of delivery with your order ID, reason for return, and clear images of the product showing the batch number and invoice.
2. Reverse Pickup: We will arrange a pickup within 4–7 business days.
3. Verification: Refunds or replacements are issued once the items arrive in their original packaging with intact seals, labels, and barcodes.
Non-Returnable Conditions
Returns will be rejected if:
• Original packaging, price tags, outer boxes, or freebies are missing or damaged.
• Serial numbers or product compositions are altered.
• Requests are submitted after 30 business days from delivery.
• The item is a promotional free gift provided by TruMore.
Damaged, Defective, or Incorrect Products
If you receive a damaged, leaking, tampered, or incorrect item, notify info@trumore.in within 5 days of delivery:
• Include your order ID and clear photos or videos showing the issue, invoice, batch details, and packaging.
• For tampered items or wrong products, share clear images of the seals or incorrect items received.
Our team reviews claims within 5 days. Upon approval, reverse pickup will be arranged. If approved for a refund, funds will be returned within 5–7 working days. Replacements depend on stock availability; if out of stock, a full refund will be processed.
Free Gifts and Partial Returns
• Free Gifts: Freebies are part of the order and must be returned unopened with all original tags intact.
• Partial Returns: You may return individual items from a multi-product order, provided they retain all original packaging, tags, and associated free gifts.
Refund Processing Timeframes
Refunds are processed within 5–7 days after items pass warehouse inspection:
• Card / Net Banking: Sent to the original payment mode within 2–5 days (plus 2–3 days bank processing time).
• Cash on Delivery (COD): Transferred via bank transfer within 2–5 days of receiving the item and your bank details (plus 2–3 days bank processing time).
• TruMore Coupons: Available as an instant store credit alternative.
General Refund Policy
Direct refunds apply to:
1. Cancellations made prior to dispatch.
2. Orders returned due to customer refusal, missed delivery attempts, or invalid delivery addresses.
For non-delivery cases, refunds are issued after the shipment returns to our warehouse. Card and Net Banking refunds process within 8–9 days of receiving the returned item and will reflect in your next statement or account balance.
Policy Updates & Contact
TruMore reserves the right to update this policy at any time without prior notice. Updates take effect immediately upon posting to the Website.
For escalated grievances, contact our support team at support@trumore.in.
