TruMore Shipping & Delivery Policy
At TruMore, we partner with premier logistics providers to ensure your orders arrive in pristine condition. We use top-tier packaging materials from trusted vendors and subject all packages to strict worthiness testing prior to dispatch.
Standard Shipping Rates
• Orders under ₹700: ₹199 flat shipping fee
• Orders above ₹700: Free shipping
Delivery Process
Once your order is processed, items undergo a thorough quality check and final inspection. Upon passing, products are securely packed and handed over to our logistics partner.
• Invoice & Bundles: All items, including any bundled free gifts, are shipped directly to your designated address with an official invoice. While we aim to ship all items in a single package, multi-item orders may occasionally arrive in separate shipments.
• Delivery Attempts: If our courier is unable to reach you, they will attempt contact to reschedule.
Product Packaging
Every item is individually wrapped in protective bubble wrap. Fragile items, such as glass bottles, receive an additional protective layer before being placed in sturdy cardboard boxes. TruMore assumes full responsibility for any transit damage.
Serviceable Locations
TruMore ships across almost all pin-codes in India. Serviceability depends on our logistics network and can be verified by entering your pin-code on any product page or during checkout.
Order Tracking
Orders are dispatched directly from our fulfillment center, typically within 24 hours of purchase.
• Tracking Updates: Once dispatched, you will receive an email containing your tracking number and courier details.
• Registered Accounts: You can also track your order status live under My Account > Your Orders on our website.
Estimated Delivery Timelines
While we target delivery within 2 to 7 business days across India, external factors may occasionally cause delays.
Important Notice: Timelines are estimates and not fixed guarantees. TruMore works diligently to ensure swift delivery, but is not liable for third-party logistics delays. Delivery operations remain subject to local safety regulations and regional restrictions.
Delivery Schedule & Attempts
Couriers typically call before attempting delivery.
• Maximum Attempts: A total of 3 delivery attempts will be made before the package is returned to our warehouse.
• Rescheduling: If you miss a delivery, contact our customer support team to request a rescheduled attempt.
Shipping Charges Transparency
Any applicable shipping fees are based on weight, destination, or order value, and are clearly calculated at checkout. TruMore never charges additional delivery fees beyond the total shown on your final invoice.
Policy Updates & Support
We periodically update this policy to reflect operational improvements. Any revisions take immediate effect upon being posted to the website.
• Customer Support: If you experience any issues with product quality or delivery performance, please reach out to us directly at support@trumore.in.
